Shipping policy

Thank you for shopping with us! We are committed to delivering your orders safely and as quickly as possible. Please review our shipping policy below to understand how we process and deliver your purchases.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During sales, promotions, or busy periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times depend on your location and the shipping method selected at checkout.

  • Domestic Orders: 3–7 business days.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather conditions, customs clearance, courier services, or other circumstances beyond our control.

3. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order size, weight, and applicable shipping rates.

If free shipping is available, the eligibility requirements will be displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking number, where available.

Please allow 24–48 hours for tracking information to become available after shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.

6. Delayed or Lost Packages

While we do our best to ensure timely delivery, occasional delays may occur.

If your order has not arrived within the estimated delivery window, please contact our customer support team so we can help investigate the issue with the shipping carrier.

7. Damaged or Missing Items

If your order arrives damaged or contains missing items, please contact us within 48 hours of delivery. Include your order number and clear photographs of the package and affected items, where applicable.

We will review your request and work with you to determine an appropriate resolution in accordance with our store policies and applicable laws.

9. Contact Us

If you have any questions about our shipping policy or the status of your order, please contact our customer support team.

Email: ataieyzahra15121472@gmail.com

We appreciate your business and thank you for shopping with us!